Cloud, Security & IT Operations
Get clearer control of the technology that keeps the business running.
We help organisations assess risks in your IT systems and day-to-day operations, clarify ownership and plan improvements across cloud, infrastructure, backup, recovery and support—with the systems, responsibilities and checks agreed before work starts.
Discuss your projectCommon problems
When to ask for help
- Incidents recur and ownership is unclear.
- Backups exist, but recovery has not been demonstrated or tested.
- Infrastructure or cloud costs are rising without a clear service view.
- Unsupported systems create continuity or migration concern.
- Access, monitoring or operational documentation is incomplete.
- The organisation needs a technology health review before deciding what to repair, migrate, manage or refer for specialist assurance.
Deliverables
Planned operational outputs
Cloud Infrastructure & Hosting Review
Documenting environments, reviewing usage and demand, identifying cost drivers, and rightsizing hosting resources safely.
Backup & Recovery Verification
Documenting backup responsibilities, verifying retention schedules, and establishing tested recovery procedures.
Cyber Essentials Readiness
Reviewing practical IT security gaps and helping prepare agreed improvements. Certification and independent testing are separate services.
Application Support & Maintenance
Structured onboarding, clear ownership, defined response expectations, monitoring, and planned maintenance schedules.
Assurance
Exact scope matters.
We state what was reviewed, the method used, the evidence available and the limitations. Where independent certification, penetration testing, regulated assurance or specialist legal/compliance advice is required, we refer or work with an appropriately qualified provider.
Onboarding & support
Support onboarding and recovery checklist
Before taking over support, we agree which systems are in scope, who owns them, how access is authorised, what is already documented and how urgent issues will be handled. The resulting plan defines responsibilities, priorities and support arrangements.
Inventory & Ownership
Document every active server, cloud account, repository and database with a named decision owner.
Approved Access & Documentation
Controlled transfer of administrative credentials, network diagrams, and emergency access procedures.
Dependencies & Known Issues
Review incumbent supplier contracts, recurring errors, software versions, and known technical debt.
Backup & Recovery Verification
Verify that scheduled backups exist, test restoration in a sandbox, and confirm recovery point targets.
Agreed Escalation & Boundaries
Agree named contacts, monitoring thresholds, escalation paths, and what requires separate project sign-off.
Agreed support coverage and operational boundaries
What is covered
- Agreed coverage hours: Normal UK business hours (Monday–Friday, 09:00–17:30).
- Proactive monitoring: Server health, disk usage, SSL certificate validity, and backup completion.
- Security maintenance: Applying operating system patches and critical software security updates.
- Documented escalation: Direct reporting route with severity classification (P1 Urgent disruption to P3 Routine query).
What needs separate agreement
- Out-of-hours coverage: 24/7 standby or weekend on-call arrangements.
- New development: Building new features, major schema migrations, or redesigns.
- Third-party vendor fees: Direct cloud hosting, SaaS, or domain licensing costs.
- Upstream outages: External internet service provider or public cloud infrastructure outages.
Sample deliverable
What you receive: system inventory and recovery baseline specification
When you commission an infrastructure review or support handover, we deliver an authoritative operational register so your team has complete visibility over its technology estate.
Fragmented hosting across unknown accounts, uncertainty over whether backups can actually be restored, and key-person dependency.
- Asset & environment inventory: Complete register of active cloud instances, web servers, databases, domain registrations, and DNS records.
- Backup restoration test report: Verifiable snapshot restore log confirming target recovery time (RTO) and data point (RPO).
- Access control & credentials matrix: Audit of privileged access rights, MFA enforcement, and credential vault delegation.
- Operational runbook: Step-by-step incident response procedures, failover instructions, and named contact rosters.
Administrative access to cloud consoles and domain managers, existing supplier agreements, and nominated primary escalation contacts.
Continuous 24/7 operations, full physical datacentre migration, or accredited third-party regulatory assurance (e.g. ISO 27001).
What operational risk or uncertainty needs a decision?
Tell us about the systems involved, current responsibilities and the consequence of the issue.
Discuss your project